Pradeep Jain is a Senior Enterprise Architect with over 20 years of experience in enterprise architecture, cloud modernization, AI-driven solutions, and digital transformation across healthcare and financial services. He specializes in microservices, event-driven architectures, cloud-native platforms, and Agentic AI. Pradeep is a TOGAF-certified architect, IEEE Senior Member, and advocate for innovative, scalable technology solutions

Title:AI Agents Transforming Member Engagement Presentation:This presentation explores how conversational AI and agentic AI are transforming payer operations through proactive member engagement. AI agents can interact with members before annual wellness visits, identify care gaps and concerns, and provide actionable insights to providers, enabling personalized care, improved outcomes, enhanced member experience, and operational efficiency.